Randy Geoghagan founded TracePoint Consulting in 2009 after spending much of his career as a program manager running large-scale IT-system implementations for big companies. He saw a clear need in the marketplace for people who understood the process of change and knew how to facilitate it well in large companies, with a strong focus on the employee experience. From 2014 to 2015, TracePoint doubled top-line revenue, worked with several household-name clients, and grew its staff by 40 percent. TracePoint was named a “preferred SAP service provider” and appeared on the Inc. 500 list of America’s fastest-growing companies before ISG acquired the firm earlier this year.

Julie has more than 20 years of experience in the information technology industry, including leadership development, organization effectiveness, change management, strategic communications, stakeholder management and business process improvement. She has spent most of her professional career working with Fortune 500 companies to design and execute global business transformation strategies with an eye toward productivity and profits. Julie is an award-winning change-management professional and an accomplished speaker with a bachelor’s degree in technology management and an executive master’s degree in organization development.

Tammie has more than 25 years of global experience serving clients in virtually every industry. Before her work with ISG and TracePoint Consulting, she spent 15 years with Accenture, obtaining the level of senior executive. Tammie’s areas of expertise include organizational transformation, organizational design, post-merger integration, executive engagement, communications, culture change, talent management and training and leadership development. She obtained her Ph.D. in strategic management and served as an assistant professor at the University of Oklahoma. Tammie has also taught as adjunct faculty for the University of Georgia, Georgia State University and Emory University. She has published numerous articles and presented at industry conferences across the United States and Europe.

Meredith brings deep global experience from more than 50 organizational change management engagements with companies of all sizes. She is an award-winning professional driven to realize clear value for customer transformation efforts through the use of change management, education and communications. Her work in IT operations, customer service, and sales provide a background used in administrative and operational oversight, management of cash flow, sales cycle support and delivery oversight. She also provides OCM and end-user training delivery services directly to key clients. Bilow has a bachelor’s degree in business administration as well as certifications in team building, leading through facilitation, and strategic thinking and planning.

Craig has brokered shared services ITO/BPO deals of $400M to more than $1B. His background in process redesign, vendor governance and performance optimization provides a unique blend of operational, transformational and vendor management (VM) expertise giving him a strategic perspective on outsourcing effectiveness.

With his broad background in Target Operating Model implementation and Enterprise Agility transformation Martin is among ISG’s leading OCM experts in Europe.

As an Organizational Change Management (OCM) and User Enablement Practice Lead, Jocelyn successfully leads clients and teams utilizing her deep experience. She provides thought leadership, hands-on delivery and management of OCM and User Enablement Training programs which drives change and sustainable knowledge transfer.

Chase is an executive with deep experience in training, business transformation, and organizational change management across 30+ projects. In this timeframe he has specialized in Organizational Change Management (OCM) and End User Adoption (EUA) strategy and execution by being successful in both sales and delivery. He is energetic, entrepreneurial and a self-starter that is currently the Infor Channel Lead and manages all of the ISG OCM and EUA business in North America brought on through our Infor partnership.  

Due to her extensive change management consulting background, Carolyn has an understanding of the complexity of driving behavior change. She brings this understanding to IT transformations with experience with SAP, Workday, Oracle, PeopleSoft, and custom technology solutions. She also brings a wealth of experience in organizational restructuring and transformation including organizational and job design, competency modeling, and shared services development. Her passion is building executive sponsorship and leadership alignment to set the tone for aligning stakeholders towards a common goal.

Chris Thomann is a Director at ISG.

Susanne is an experienced change management and communication expert with a strong background in Target Operating Model implementation and in marketing. She guides ISG’s clients in EMEA through their transformation projects with target group-oriented change measures along the complete change lifecycle.