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Transition and Transformation

The initial months of a new outsourcing agreement — after signature and before steady state operation — are critical to the relationship's long-term success and value. But too often, neither party is sufficiently prepared to address the myriad challenges and surprises that arise when services transition to the new service provider. As a result, rather than building a positive foundation for partnership, transition issues sour the relationship. Experts from ISG can help you assess alternatives, identify potential issues and prepare for the unexpected.

Meet the team

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Friedrich Loeer

Partner

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Dale Hearn

Director

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Jim Kane

Director

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Christopher Rath

Director

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Bill Stout

Director

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Sheila Tortorici

Principal Consultant

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Carol Wright

Principal Consultant

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