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June 13-14, 2017 
Millennium Mayfair Hotel
44 Grosvenor Square
London, UK


Leaders in every industry face a dizzying array of new digital opportunities. But few signposts exist to guide them. How do large, traditional companies take advantage of fast-moving digital innovations?

Find out how to tap emerging technologies to transform your enterprise, unleash new value chains and realize new customer opportunities. Find out what's next and what's beyond next.


Now in its seventh year, the 2017 Digital Business Summit brings together experienced senior digital business strategists and technology leaders to explore how enterprises are transforming their business.

Attendees at the Digital Business Summit are provided with an end-to-end view of the impact of digital disruption on technology infrastructurebusiness operating models and organizational strategies.

Successful companies are leveraging disruptive digital technologies to transform existing operating models and reap significant competitive advantage.  Understand the emerging trends, changes in markets and where the next threats are going to come from, as we explore what's next and what's beyond next.


The Digital Business Summit is focused on enabling and delivering enterprise advantage, improving the ability to compete through innovative new ways of doing business and new businesses entirely.

Attendees of the Digital Business Summit include:

  • Senior IT Leadership (CIO / CTO)
  • Senior Business Strategists
  • Senior Marketing and Product Marketing Leaders
  • Senior Finance Leaders
  • Business and IT Risk Management
  • Corporate and Line of Business Leader


Through interactive sessions, conference participants will gain valuable information and actionable advice from industry experts and peers:

  • Review the digital disruptors driving transformative changes based on our most recent C-level research
  • Hear about the best practices of some of the early adopters of automation tools
  • Explore some of the key breakthroughs in securing the digital universe
  • Network with peers and share ideas and best practices


June 13, 2017

3:00 - 6:00 pm Registration
4:00 - 6:00 pm OPTIONAL WORKSHOP : The Impact of Digital Labour and Cognitive Technologies
Barry Matthews, Partner, ISG, Allan Surtees, Director - RPA, ISG

Digital labor is reinventing business — from the back end to the front end — and, in so doing, it is redefining the way businesses practice, use and leverage IT for the 21st century. The new cognitive digital labor:

  • Replaces and augments repetitive lower-skilled labor using digital labor
  • Continuously improves when learning from subject-matter experts
  • Is the foundation for reinventing business IT
  • Is the competitive market advantage of 21st century digital business.
Early adopters are charting new ground with cognitive digital labor. By using human-like virtual digital agents that can learn from people, make intelligent assessments about what comes next, and turn to subject matter experts for guidance, cognitive digital labor never stops learning or improving. But knowing what constitutes best practices and how to optimize processes when it comes to cognitive digital labor will be as important – perhaps even more important – than understanding the intricacies operating inside the black boxes that power it.

In this interactive workshop, Paul will review the impact of digital labor and cognitive technologies, identify areas where these can be applied and collaborate with the group on an opportunities list.

June 14, 2017

8:00 - 9:00 am Registration Open and CONTINENTAL BREAKFAST
9:00 - 9:30 am ISG Keynote: The Digital Journey — Keys to Success
Bill McNee, Partner, ISG Research

When enterprises embark on the digital journey, they have the opportunity to fundamentally rethink the customer experience, create new digital or hybrid products and services and develop agile and responsive supply chains and business models. As enterprises create new ways of engaging with their customers and tap new revenue streams, entire industries are being turned on their heads. The keynote presentation will:

  • Discuss findings from ISG's latest C-level research
  • Identify key investment opportunities in cloud, IoT, security, and automation
  • Share first-person insight into the initiatives, strategies and challenges of leading-edge business and IT leaders on the digital journey
9:30 - 10:00 am Driving the Digital Transformation: ISG Executive Insights
Prashant Kelker, Partner, ISG

By the end of 2017, enterprises will need to think of Digital Business not as a separate IT initiative but as a broad vision for the entire enterprise. This will require a complete redesign of the enterprise IT operating model. Enterprises will extract business value through their digital fabric, by connecting with customers, suppliers, partners and employees in a whole new way. In this three-part session, we will discuss insights from an ISG Analyst, hear from industry leaders driving their own digital transformation and explore the facts of a real-world case study.
10:00 - 10:30 am Driving the Digital Transformation: Customer Panel
Moderator: Owen Wheatley, Partner, ISG
Panellists: Ghela Boskovich, Head of Fintech/Regtech Partnerships, Startupbootcamp, Michael Roche, Digital Transformation Director, Santander, Andreas Schranzhofer, CTO, Scalable Capital
10:30 - 11:00 am Succeeding in the Digital Marketplace
Aparna Sharma, Vice President, Wipro Ltd

Successful corporations are leveraging digital technologies to transform existing business models and gain competitive advantage. Join Aparna Sharma in this session to understand the changes in the market, with examples from successful companies and levers available to succeed in this digital marketplace.
11:00 - 11:15 am NETWORKING BREAK
11:15 - 11:45 am Securing the Digital Universe: ISG Executive Insights
Jim Hurley, Director, ISG

The digital universe of the not-so-distant future leverages IoT sensors, information from anywhere at any time, virtual organizations and the digitization of the physical world. The potential for data analytics is nearly limitless. But today's approaches to security, privacy and compliance are built for yesterday's analog world. In this three-part session, we will peek into the future of security with insights by an ISG Analyst, hear the stories of industry leaders and explore some of today's most pressing questions: What is the foundation for a secure environment in the new digital universe? How do we build it?
11:45 - 12:15 pm Securing the Digital Universe: Panel
Moderator: Harald Wolf, Director, ISG
Panellists: Matt Bancroft, Global Head, Digital Security, Cyber Physical, IoT & Industrial IoT, Wipro Ltd, Fred Oberholzer, Global Head, Data Privacy Consulting, Wipro Ltd
12:15 - 12:45 pm Advanced Analytics Adoption Strategies
Philipp Glatz, Consulting Manager, ISG

Studies show the enormous potential, but also the relative slow adoption, of advanced analytics in enterprises. To lift the value of Big Data, companies will need to think more broadly than just technology. The adoption of advanced analytics will require a multi-dimensional approach, spanning across how the capability itself is established in an organization as well as how customers, employees and suppliers are integrated to leverage and drive data insights. In this session we will:

  • Discuss and understand typical adoption challenges of advanced analytics in enterprises
  • Examine a real-life case study adoption strategy
12:45 - 1:30 pm LUNCH
1:30 - 2:00 pm Keynote Speaker
Sophie Hackford, Futurist

Sophie creates enthusiasm and constructive dialogue around emerging technologies. She asks big questions about the future and provokes positive debate. She is currently on an underground research programme to discover new tech breakthroughs and investigate the social contexts in which they are built and used. Sophie maps these technologies over shifting demographics, economics, and geopolitics, and provides a richer understanding of the extraordinary challenges and opportunities ahead.
2:00 - 2:30 pm The IT Skills Gap: ISG Executive Insights
Johanna von Geyr, Partner, ISG

If the IT skills gap continues to widen through 2017 — particularly in areas related to IT security, cloud, AI and data analytics and management — it will threaten to impede the jump to digital. This session will explore ways of offsetting these shortages, including outsourcing, improved skills training and greater deployment of digital labour.
2:30 - 3:00 pm The IT Skills Gap: Customer Panel
Moderator: Simon Durbin, Director, ISG
Panellists: Alexander Thamm, Big Data Scientist, Dorothee Heckman, Head of Organizational Development, Siemens, Martyn Cuff, Head of HR Transformation, Allianz
3:00 - 3:15 pm NETWORKING BREAK
3:15 - 3:45 pm Automation and Digital Labor: ISG Executive Insights
Barry Matthews, Partner, ISG

Digital labor and the automation of the human workforce will have a profound impact on enterprises over the next several years. Entire operating models — including people, process, technology, governance and culture — will be reshaped as work carried out by humans is increasingly augmented by software-based virtual agents. We'll examine how some organizations are using an Agile approach to introduce digital labor — using sprints, backlogs and story points to estimate and realize better outcomes. And we'll explore how digital labor that includes software capabilities well beyond robots is unlocking the possibilities of Digital Business.
3:45 - 4:15 pm Automation and Digital Labor : Customer Panel
Moderator: Barry Matthews, Partner, ISG
Panellists: Dean Branton, COO & CIO, formerly at Talk Talk, Alex Davies, Programme Manager, Royal Bank of Canada, Paul Donaldson, RPA Practice Lead — EMEA, ISG, Leslie Willcocks, Professor, London School of Economics
4:15 - 4:45 pm Emerging and Disruptive Technologies Showcase
Alex Bakker, Research Director, and Prashant Kelker, Partner

What's next and what's beyond next? DevOps, Big Data and IoT are not just buzzwords. Companies have already started using vendors for these three topics in their large enterprise IT landscapes including the renovation of existing legacy systems. We will look at three niche companies whose offerings are challenging how legacy landscapes can be coaxed into bending to the digital agenda of an enterprise.
5:00 - 6:00 pm CLOSING RECEPTION


Interested in sponsoring Digital Business Summit? Download the sponsorship prospectus here.


“Good mixture of theory, practical experience and research topics.”

“Excellent mixture of general trends and deep insights.”

“The good mix of production industry and service industry provided a wealth of new ideas.”

“Interesting presentations on the topics that are discussed in my organization, too.”

Digital Business Thought Leaders and Speakers

Bill McNee


Prashant Kelker


Jim Hurley


Alex Bakker

Research Director

Simon Durbin


Paul Hardy


Johanna von Geyr


Owen Wheatley


Harald Wolf


Barry Matthews


Sophie Hackford


Leslie Willcocks

Professor, London School of Economics

Alexander Thamm

CEO, Alexander Thamm LLC

Dorothee Heckmann

Head of Organizational Development, Governance and Markets, Siemens AG

Martyn Cuff

Head - Allianz HR Transformation

Dean Branton


Matt Bancroft

Global Head – Digital Security (IOT, Industrial IOT, Cyber Physical), Wipro

Fred Oberholzer

Global Head – Data Privacy & Protection, Wipro

Aparna Sharma

VP for Business Application Services (BAS), Wipro

Ghela Boskovich

Head of Fintech/Regtech Partnerships, Startupbootcamp



Platinum Sponsor




Millennium London Mayfair

44 Grosvenor Square
Mayfair, London W1K 2HP
Tel: +44 (0) 20 7629 9400

Click here to view the Hotel website.

Click here to view the Hotel location.

A limited number of rooms are available from 10-15 June at a rate of £215 single, £225 double + VAT including breakfast.  This room block expires on 11 May, at which time rooms will be priced at the best available rate.

To reserve your room, please click here to book your room online, inputting the Promo Code: ISG_140617 or  contact the hotel’s Reservations Department directly on 0207 629 9400 and quote the reference ISG_140617. 

Please note the hotel has strict 30 day cancellation terms.  Any reduction in room nights will be charged at the full rate if the amendment is made within 30 days of the date of arrival