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July 10-11, 2017
The Roosevelt Hotel
45 East 45th Street
New York, NY 10017

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Procedural RPA is here, and insights-driven RPA is around the corner. Now is the time to get ahead of the curve.

The ISG Automation Summit will explore the promise of automation and digital labor through presentations from leading experts and real-world case studies.  We will address the rapidly evolving technology landscape.

RPA is a “procedural” automation tool that operates by performing work as if it were an employee, including logging into and out of systems, keying data and copying/pasting files. Today’s procedure-based automation tools can be adopted quickly by business support functions and do not need significant IT support, except for the server infrastructure where the bots complete their work.

IT should partner with business unit owners to find ways to introduce production RPA pilots for mature business processes with high transaction volumes where the outcome is well understood. 

The ISG Automation Summit combines strategic guidance with practical advice. Attendees will leave with a clear understanding of the benefits and risks of automation implementation, as well as how to build the business case and begin the process. The question is not if but when!

Agenda

July 10, 2017

4:00 - 6:00 pm OPTIONAL WORKSHOP: The Impact of Digital Labor and Cognitive Technologies
Mark Davison, Partner, ISG and Thomas Helfrich, Partner, ISG

Digital labor is reinventing business — from the back end to the front end — and, in so doing, it is redefining the way businesses practice, use and leverage IT for the 21st century. The new cognitive digital labor:

  • Replaces and augments repetitive lower-skilled labor using digital labor
  • Continuously improves when learning from subject-matter experts
  • Is the foundation for reinventing business IT
  • Is the competitive market advantage of 21st century digital business.
Early adopters are charting new ground with cognitive digital labor. By using human-like virtual digital agents that can learn from people, make intelligent assessments about what comes next, and turn to subject matter experts for guidance, cognitive digital labor never stops learning or improving. But knowing what constitutes best practices and how to optimize processes when it comes to cognitive digital labor will be as important — perhaps even more important — than understanding the intricacies operating inside the black boxes that power it.

In this interactive workshop, Mark and Thomas will review the impact of digital labor and cognitive technologies, identify areas where these can be applied and collaborate with the group on an opportunities list.
6:00 - 8:00 pm WELCOME RECEPTION AND STATIONS DINNER

July 11, 2017

7:30 - 8:30 am BREAKFAST
8:30 - 9:00 am Welcome and ISG Keynote
Mark Davison, Partner, ISG and Thomas Helfrich, Partner, ISG
9:00 - 9:30 am Featured Presentation
9:30 - 10:00 am Robotic Process Automation Experience and Lessons Learned: ISG Executive Insights
Mark Davison, Partner, ISG

Increasingly mature RPA solutions are enabling automated 24/7/365 execution of business processes at a fraction of the cost of human equivalents, as well as offering the potential to dramatically reengineer and improve key business processes. This session will review the major considerations when evaluating and implementing RPA, including:

  • Understanding the size and scope of the RPA opportunity
  • Identifying processes to target with RPA solutions and finding the right provider team
  • Negotiating an appropriate agreement
  • Implementing and managing the new operating model.
  • Real life lessons learned from implementing simple to complex automations
10:00 - 10:30 am Robotic Process Automation Experience and Lessons Learned: Panel Discussion
Moderator: Raun Kilgo, Director, ISG
Panelists:
Anthony Hanna | Acension Health
Ted Kallgren | Executive Vice President of Finance, CFO | TNG
Amy Burns | McKesson
10:30 - 11:00 am Robotic Process Automation Experience and Lessons Learned: Featured Presentation
11:00 - 11:15 am NETWORKING BREAK
11:15 - 11:45 am The Importance of Managing Organizational Change to Ensure Successful RPA Implementation: ISG Executive Insights
Craig Nelson, Partner, ISG

The importance of Organizational Change Management often is undervalued in the planning and implementation of RPA. However, it is an essential piece of the puzzle in two important ways: 1) to successfully facilitate change as robots take over the work of humans and 2) to assure that RPA-related changes to systems and applications don't create "surprises" that upset normal, day-to-day operations. This session will include a discussion of the best practices for successful robot deployment and changeover, including transition planning, organizational redesign, operational alignment and communications management. It also will address how to tightly link the RPA Center of Excellence and the IT change management process for an optimal transition.
11:45 - 12:15 pm Budgeting and Contract Considerations and Optimizing your Investment: Panel Discussion
Moderator: Kevin Tesch, Director, ISG
12:15 - 12:45 pm Budgeting and Contract Considerations and Optimizing your Investment: Featured Presentation
12:45 - 1:30 pm LUNCH
1:30 - 2:00 pm Positioning for the Future: Cognitive Automation and AI: ISG Executive Insights
Thomas Helfrich, Director, ISG

Advances in automation and cognitive computing have been making their mark on the IT and business process services world. By automating certain repetitive, rules-based tasks, enterprises have used robotic process automation to deliver direct savings of between 40 and 90 percent. Expectations for these solutions are high—and potential returns are great. But automation and cognitive computing are not a one-size-fits-all solution. Different objectives require different operating models, each with different types of benefits and levels of commitment. Learn more about how these operating models work, their applicability to different business objectives and the design principles that frame the outcomes of these new technologies.
2:00 - 2:30 pm Positioning for the Future: Cognitive Automation and AI: Panel Discussion
Moderator: Chip Wagner, President — Global Business Advisory Services (BAS) & Emerging Services, ISG

In our panel discussion, we will look a bit down the Automation Road and discuss what the next chapter of the “RPA Manual” will hold for us. While basic RPA is all the rage and being pervasively explored in enterprises the world over, the next more intelligent automation holds promises that are 10x the RPA promise. Imagine robots handling unstructured data, interpreting information, developing judgment by watching and learning. The panel will explore what the oncoming capability will look like, the timing, the implications, etc. We will also take questions from the inquiring minds in the audience.
2:30 - 3:00 pm Positioning for the Future: Cognitive Automation and AI: Featured Presentation
3:00 - 3:15 pm NETWORKING BREAK
3:15 - 3:45 pm Partnering for Success: IT, Business and Third Parties: ISG Executive Insights
Thomas Helfrich, Director, ISG

Though today’s procedure-based automation tools can be adopted quickly by business support functions without significant IT support, a successful RPA implementation depends on a strong partnership between business and IT leadership. The business needs to see RPA as a means to transform operations, and IT needs to see it as a strategic asset to drive savings and benefits for the business. When IT and business strategies are aligned, IT becomes a partner in innovation — something the business often seeks but doesn't always find. This session will discuss how these key organizational entities can collaborate to deliver market-leading solutions.
3:45 - 4:15 pm Partnering for Success: IT, Business and Third Parties: Panel Discussion
Moderator: Raun Kilgo, Director, ISG
4:15 - 4:45 pm Partnering for Success: IT, Business and Third Parties: Featured Presentation
4:45 - 5:30 pm Closing Session
Mark Davison, Partner, ISG, Thomas Helfrich, Partner, ISG and Chip Wagner, President — Global Business Advisory Services (BAS) & Emerging Services, ISG
5:30 - 6:30 pm CLOSING RECEPTION

 
Register

Who Should Attend

iStock-503711418 digital labor
  • Senior IT Leadership (CIO / CTO)

  • Senior Business Strategists

  • Senior Finance Leaders

  • Corporate and Line of Business Leaders

Automation and Cognitive Technologies Thought Leaders and Speakers

Mark-Davison-sq2
Mark Davison

Partner

Chip-Wagner-sq3
Chip Wagner

Partner and President, ISG Business and Emerging Services

Thomas-Helfrich-sq
Thomas Helfrich

Director

Raun-Kilgo-sq
Raun Kilgo

Director

Kevin-Tesch-sq
Kevin Tesch

Director

AJ Hanna Headhsot
A.J. Hanna

Executive Director Professional Services, Ascension Ministry Service Center

Scott Teeple
Scott Teeple

Director, Process Excellence, Ascension Ministry Service Center

Venue

Roosevelt-Hotel-lobbyhighres

The Roosevelt Hotel

45 East 45th Street
New York, NY 10017
(212) 661 9600

Located at Madison Avenue and 45th Street in the heart of midtown Manhattan.  Just two blocks from Grand Central Terminal with easy access to JFK International, Newark Liberty International and LaGuardia airports.  Valet parking is available at the entrance of the hotel.

A limited number of rooms have been blocked at the rate of $229 single and $239 double occupancy plus tax.  Rooms must be booked by June 19 to receive the group rate.

To reserve your room, call 1 (888)833 3969 and mention ISG Automation Summit .