ISG Governance Services provides consistency and rigor to help clients manage their third-party agreements. Our gold-standard processes, experienced staff and industry-leading tools help our clients achieve maximum value from their contracts and effectively manage cost, risk and value leakage. ISG’s governance visualization tools and comprehensive dashboards provide objective data and insights that help our clients make informed business decisions and focus on more strategic activities.
Meet the Team
Kirsten has more than 20 years of experience helping organizations manage their multi-sourcing environments, define their governance structures, plan their sourcing strategies and design and implement transformation projects. She has worked across the globe in complex national and international multi-vendor environments with both large and medium-sized enterprises. Kirsten has developed intellectual property and standards for Service Integration and Management, Supplier Management, Vendor Management and Collaborative Governance Frameworks that are used in the industry today. She is respected for her extensive experience within the areas of IT governance, multi-supplier integration, IT strategy, performance management and business intelligence.
Vice President, Governance Services, Managed Services
Rajesh has more than 29 years of extensive experience with global and Indian enterprises in global delivery, business development support, setting up and running Centers of Excellence and setting up offshore development centers. At ISG, Rajesh works with organizations to understand their business needs, identify the governance processes that best fits the needs and work with various stakeholders to increase operational efficiency. Prior to joining ISG, Rajesh managed important relationship for a large service provider, worked with startups in Bangalore and established business relationships with state government offices. He has completed COBIT 5 Foundation certification from ISACA.
Tina has more than 25 years of experience helping global enterprises make smart IT outsourcing and governance decisions. Tina’s team designs and implements Governance Managed Services and technology platform solutions to help companies reduce risk, cost and value leakage and improve processes that help achieve maximum value from their contracts and providers. Prior to ISG, Tina worked at Siemens IT Solutions and Services where she served as Vice President of the Financial Services sector where she was responsible for a 6-00-person global sales and delivery team managing $120 million in annual revenue.
Partner and President, Global Managed Services, Research and India Operations
Anubhav Saxena is a respected leader in the global sourcing industry with two decades of experience working with major information technology service providers. In his current role, he is responsible for ISG Global Managed Services, one of the company’s fastest-growing business units and a major contributor to its revenue and long-term strategic success. Anubhav also manages the Global Research and Data Services business, which continues to provide valuable insights across the sourcing lifecycle to enterprises and service providers around the world.
Before joining ISG, Anubhav held a series of senior executive positions with HCL Technologies, among the fastest-growing IT products and services companies in the world. Most recently he was responsible for business development, OEM alliances, and all horizontal and vertical service offerings worldwide, after earlier leading HCL’s IT Infrastructure and ITO Services businesses through a period of rapid growth and expansion. While at HCL, he was pioneer in developing the company’s software as a service/cloud computing services. Anubhav earlier worked with Wipro Ltd., a leading global information technology, consulting and outsourcing company, where he oversaw the Enterprise Products, Solutions and Services division for the Indian subcontinent. He began his career with Fujitsu ICIM Ltd., a global IT and business process outsourcer.
A founding member of the G2000 IT Client Executive Councils, Anubhav has been a presenter at the World Economic Forum and a recipient of a number of CXO awards. He earned a Bachelor of Engineering (Electronics) degree from the University of Pune, India.
Kashyap is a knowledgeable sourcing professional and an India-based director in ISG’s Governance Service business. He ensures effective governance for IT and business process outsourcing contracts worth a total of more than US$3 billion for numerous clients across Asia Pacific, Europe and the United States. With more than 11 years of experience in program management, service management, transition and transformation and account management in both consulting and outsourcing, Kashyap develops new intellectual property, builds data models and creates governance solutions for each client. He works with leaders in the energy, banking, gas and electric and manufacturing industries.
Mary is a seasoned executive with deep expertise in global sourcing management, strategic relations management, IT global program management, IT application development and finance. She works directly with organizations to help them define governance structures for their outsourcing relationships and manage large cross-functional teams in global multi-site environments. Prior to joining ISG, Mary was the Director of Global HR and Financial Systems at Staples, Inc. and was responsible for evolving labor strategies to leverage global resources and leading enterprise-wide implementations. Instrumental in the development and implementation of Staple’s Governance Management Office, Mary was responsible for managing the offshore service portfolio of the global IT business units.
Pauline has nearly 20 years of experience in all aspects of managed services, working for clients in Australia, the Asia Pacific region and worldwide in industries including financial services, airlines, automotive, manufacturing and federal and state governments. At ISG, she delivers governance services from her base in Australia, including financial analysis and management of contracts, invoices, service levels and supplier relationships, and she successfully implemented an IT cost transparency tool that allows clients to better understand their IT costs and services.
David offers over 25 years of experience in information technology outsourcing with extensive experience in vendor management, change management advisory services. David has provided outsourcing advisory services for a number of clients supporting RFP development, provider selection retained organization design, vendor governance and obligation management. David has been with ISG for over 6 years. Prior to ISG, David had Account Management responsibilities at EDS and was a Business Process Reengineering consultant at A.T. Kearney. David has extensive international ITO experience and spent more than 11 years in Asia where he led numerous business transformation and IT transition projects.