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case study

Comprehensive data aid telecom company in making good choices

ISG’s vast market data help a telecommunications firm find better value.

Opportunity
Opportunity

A German telecommunications company requiring high-scale IT services was relying on a shared-service center to provide them. The client wanted to compare the price and service level with what was available on the market.

Imagining IT Differently
Imagining IT Differently

To determine market target prices, ISG conducted a market price analysis derived from its Compass IT Databases, which store information about 36,000 IT environments from six continents gathered from 12,000 engagements, including 2 million current telecom prices.

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Future Made Possible

  • ISG identified overall savings for the client of 5 percent.
  • The analysis enabled faster and easier company-internal negotiation.
  • The solution resulted in higher end-user and management satisfaction.