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case study

Cost benchmark reveals savings

Comparing internal costs with market prices showed a manufacturer how and where to get the best value in end-user IT services.

Opportunity
Opportunity

A manufacturer of industrial and household products asked ISG to analyze the cost situation of the end-user computing area, not only to look for ways to save money but also to find potential areas of improvement in the internally delivered end-user computing services.

Imagining IT Differently
Imagining IT Differently

ISG conducted a cost benchmark and delivered Key Performance Indicators (KPIs) for mobile devices, Virtual Desktop Infrastructure, email, service desk and VoIP. ISG assessed the client’s current workplace strategy and provided a list of 10 recommendations that the client followed and benefited from in the ensuing months.

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Future Made Possible

  • ISG identified ways to reduce the client’s costs by almost a third over a three-year period.
  • Comparing internal charging with actual costs identified mismatched services.
  • ISG’s strategy assessment for mobility services led to an initiative for cloud-provided services.