The 2016 Momentum® Market Trends & Insights Service Line Report provides a comprehensive view of market activity, spending levels and contracting trends for leading outsourcing services. ISG’s exclusive data and analysis present a picture of where the market stands, and our insight from leading outsourcing advisors and clients provide a preview of where the market is going.
This is the third quarterly report ISG publishes as part of the 2016 Momentum® Market Trends & Insights series. This installment takes an in-depth look at eight leading ITO and BPO service lines: Application Development & Maintenance (ADM), Managed Network Services (MNS), Data Center, End-User Computing (EUC), Human Resources Outsourcing (HRO), Contact Center Services (CCS), Procurement and Finance & Accounting (F&A). In addition, it provides specialist analysis of the market for Engineering Services and how Cloud Computing and X-as-a-Service offerings are influencing outsourcing contract activity.