Archived articles from ISG
The decision to offshore—whether in captives centers or with outsourcing service providers—comes with a careful calculation of risks and rewards.
Achieving IT cost transparency within a Technology Business Management (TBM) framework undoubtedly creates reinvestment opportunities for funding IT innovation, but it can also support big data and digital initiatives across the enterprise.
Navigating the migration to cloud-based service delivery can be a complex undertaking fraught with unexpected and unpleasant surprises.
The 2016 Momentum® Market Trends & Insights Vertical Report provides an industry-by-industry look into outsourcing spending patterns, emerging preferences and other trends across 26 vertical markets.
IT organizations are under enormous pressure—caught between an aging workforce and increasingly tech-savvy business departments whose need for speed is accelerating.
ISG believes that a successful business strategy is the product of informed analysis of prevailing trends in the field, competitive pressures, regulation and other factors specific to an enterprise and an industry.