Cloud Delivers on Outsourcing’s Promise—but Results May Vary

The promise of outsourcing has always been that a company could leverage experts and assets outside its own walls to provide specialized and continuously updated capabilities at a lower price than it could provide itself. The benefits from that leverage, however, often proved elusive. Then cloud computing came along to offer even more computing capacity, greater scalability and potentially greater savings. But take note: while the benefits of moving work to the cloud can be big, they are not automatic. It’s worth keeping these few recommendations in mind.

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About the author

Through his involvement in hundreds of global outsourcing initiatives, Esteban has developed unique insight and the ability to ask the right questions to set an organization on the correct transformation path. He advises organizations on issues of digital transformation and global service delivery, leveraging his deep understanding of business strategy to help align their initiatives with their vision. Esteban brings international experience to his clients, having lived and worked on four continents, and a passion for the opportunities of globalization and specialization in the industry. He leads ISG’s Energy, Life Sciences and Healthcare practice, as well as the Latin America region and is the author of the CIO.com blog Informed Outsourcing.