Do You Really Want That Outsourcing Deal?

Often, a personal recommendation is all we need to feel confident when making a big purchase. This can be true for outsourcing buyers, too. A delighted customer can be a powerful sales tool for a service provider. Create a way to ensure you have lots of satisfied customers and new business is sure to follow.

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About the author

Through his involvement in hundreds of global outsourcing initiatives, Esteban has developed unique insight and the ability to ask the right questions to set an organization on the correct transformation path. He advises organizations on issues of digital transformation and global service delivery, leveraging his deep understanding of business strategy to help align their initiatives with their vision. Esteban brings international experience to his clients, having lived and worked on four continents, and a passion for the opportunities of globalization and specialization in the industry. He leads ISG’s Energy, Life Sciences and Healthcare practice, as well as the Latin America region and is the author of the CIO.com blog Informed Outsourcing.