How to Excel at Outsourcing? The Answer is Counter-Intuitive

Outsourcing often feels like a mechanical business deal focused on objective measures. It’s easy to lose sight of the humans sitting at the table. But the element that’s most likely to determine success in an outsourcing relationship is a lesson your mother already taught you.

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About the author

Through his involvement in hundreds of global outsourcing initiatives, Esteban has developed unique insight and the ability to ask the right questions to set an organization on the correct transformation path. He advises organizations on issues of digital transformation and global service delivery, leveraging his deep understanding of business strategy to help align their initiatives with their vision. Esteban brings international experience to his clients, having lived and worked on four continents, and a passion for the opportunities of globalization and specialization in the industry. He leads ISG’s Energy, Life Sciences and Healthcare practice, as well as the Latin America region and is the author of the CIO.com blog Informed Outsourcing.