Innovation can be the elusive X-factor in the traditional outsourcing relationship. Usually, there’s more talk than action. But enterprises that hope to remain competitive in the digital economy will need to get serious about establishing their expectations for innovation and open their eyes to what service providers have to offer.
Continue reading on CIO.com.About the author
Through his involvement in hundreds of global outsourcing initiatives, Esteban has developed unique insight and the ability to ask the right questions to set an organization on the correct transformation path. He advises organizations on issues of digital transformation and global service delivery, leveraging his deep understanding of business strategy to help align their initiatives with their vision. Esteban brings international experience to his clients, having lived and worked on four continents, and a passion for the opportunities of globalization and specialization in the industry. He leads ISG’s Energy, Life Sciences and Healthcare practice, as well as the Latin America region and is the author of the CIO.com blog Informed Outsourcing.