Request for Solution: What Some Enterprises Really Want from Outsourcing Providers

What do enterprises want from outsourcing providers? They want their problems solved. They want operations to run more smoothly. They want to save money. But the enterprises themselves don’t always know the most innovative ways to make these happen. Enter Request for Solution—a less prescriptive way of engaging with service providers that capitalizes on market disruption and harnesses the industry’s best thinking.

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About the author

Through his involvement in hundreds of global outsourcing initiatives, Esteban has developed unique insight and the ability to ask the right questions to set an organization on the correct transformation path. He advises organizations on issues of digital transformation and global service delivery, leveraging his deep understanding of business strategy to help align their initiatives with their vision. Esteban brings international experience to his clients, having lived and worked on four continents, and a passion for the opportunities of globalization and specialization in the industry. He leads ISG’s Energy, Life Sciences and Healthcare practice, as well as the Latin America region and is the author of the blog Informed Outsourcing.