The Dawn and Dusk of IT Service Providers

The rules of the road for information technology (IT) outsourcing are changing under our feet. As more and more enterprises  migrate solutions to the cloud, automate processes and digitize information, IT’s function is shifting from the back office to the front office. Service providers that offer easily integrated and flexible platforms will be the ones that stay in the race.

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About the author

Through his involvement in hundreds of global outsourcing initiatives, Esteban has developed unique insight and the ability to ask the right questions to set an organization on the correct transformation path. He advises organizations on issues of digital transformation and global service delivery, leveraging his deep understanding of business strategy to help align their initiatives with their vision. Esteban brings international experience to his clients, having lived and worked on four continents, and a passion for the opportunities of globalization and specialization in the industry. He leads ISG’s Energy, Life Sciences and Healthcare practice, as well as the Latin America region and is the author of the blog Informed Outsourcing.