Everywhere I go, IT service providers are talking about digital. And, I have to admit, the promise of advanced technologies is alluring. But, unless enterprise leaders understand how new technology will specifically address their business problems and goals, they are best served by taking a cautious approach and being suspicious of jargon.
Through his involvement in hundreds of global outsourcing initiatives, Esteban has developed unique insight and the ability to ask the right questions to set an organization on the correct transformation path. He advises organizations on issues of digital transformation and global service delivery, leveraging his deep understanding of business strategy to help align their initiatives with their vision. Esteban brings international experience to his clients, having lived and worked on four continents, and a passion for the opportunities of globalization and specialization in the industry. He leads ISG’s Energy, Life Sciences and Healthcare practice, as well as the Latin America region and is the author of the CIO.com blog Informed Outsourcing.