What to Ask When Renegotiating an Outsourcing Agreement

When renewal time rolls around for an outsourcing contract, it may be easier to look the other way or slip into auto-renew provisions. But, by doing this, companies often squander their leverage. The truth is, contract renewals or recompetes can be very fruitful. Done well, they can yield significant performance improvements, pave the way for the latest technological advances, or shed light on whether to stick with the incumbent or move on.  

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About the author

Through his involvement in hundreds of global outsourcing initiatives, Esteban has developed unique insight and the ability to ask the right questions to set an organization on the correct transformation path. He advises organizations on issues of digital transformation and global service delivery, leveraging his deep understanding of business strategy to help align their initiatives with their vision. Esteban brings international experience to his clients, having lived and worked on four continents, and a passion for the opportunities of globalization and specialization in the industry. He leads ISG’s Energy, Life Sciences and Healthcare practice, as well as the Latin America region and is the author of the CIO.com blog Informed Outsourcing.