iStock-595365396 marble scroll

Assessment boosts government agency’s IT efficiency

Through better Software Asset Management (SAM) awareness, training, mentoring and tools, a government agency reached a higher level of maturity to allocate its resources more wisely.


An Australian government agency managing a large IT budget with software contracts exceeding $50 million aimed to improve efficiency, minimize risk and reduce costs. To build on its existing capability and ensure an effective and sustainable long-term strategy for software assets, it sought to understand its Software Asset Management (SAM) maturity against industry best practices.

Imagining IT Differently
Imagining IT Differently

As part of its data collection and assessment, ISG conducted a high-level review of license terms, usage data and costs and identified an optimization strategy. With that information, ISG crafted a practical roadmap for planning and implementing improvements. The result was a holistic approach to SAM across the agency.

Future Made Possible

  • The solution eliminated duplicate software licensing.
  • Finding the right skillsets for the software management team optimized software management and contract negotiation capability.
  • The client gained a simpler, more efficient ICT provider landscape.