The application of automation and artificial intelligence (AI) to mission-critical business processes will more than triple by 2019, reflecting growing confidence in such technologies. This is among the findings in the latest ISG research in which we asked more than 500 business and IT leaders about their current and future plans for automation and AI. While 16 percent of respondents say they are currently applying automation and AI to one or more mission-critical business processes, more than three times as many (51 percent) say they expect to do so by 2019. This rapid increase in adoption suggests IT and business leaders are becoming more confident that current proof-of-concept and pilot projects will move into production in the next 24 months.
The survey also finds that overall investment in automation technologies – including robotic process automation (RPA), autonomics, virtual customer service agents and personal assistants, natural language processing and machine learning – is expected to double in the next two years as enterprises look to harness technologies that have the flexibility to solve more than one business problem.
For more insight, read The Automation Journey: From No, to Know, to Now by ISG President Todd Lavieri.
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