IT Automation Driving Productivity Up, Prices Down
Talk of automation is everywhere. It’s hard not to encounter an opinion piece about how automation will fundamentally change the nature of knowledge work. What’s missing in the majority of these conversations is what is actually happening today. The ISG Automation Index™ fills that gap. By analyzing ISG-advised IT services contracts and robotic process automation (RPA) adoption trends, the ISG Automation Index™ uses a data-backed approach to look more closely at how automation is changing IT and business services.
- ISG Automation Index™ finds automation reduces resource needs by 37%
- Tasks, not jobs, are being automated, freeing up employees to handle greater volume of work, focus on higher-value activities
- Report says 72% of companies will use RPA by 2019 to automate support functions
- IT Operations will be area most impacted by automation in the next two years, survey shows