By its very nature, outsourcing raises questions of power. When a business engages a service provider to take over a task, or a whole function, power inevitably shifts. Different interests can conflict. On top of that, rapid advances in technology are having a profound effect on why companies source in the first place; today it’s as much about agility and flexibility as it is about rationalization, efficiency and saving money.
At ISG we believe in dialogue. It’s the basis of any good relationship. The best way to work through strategies, issues and objectives is to gain valuable insights that are specific to an organization’s business. We asked five of our most experienced people to talk about the balance of power in a multi-supplier ecosystem. This first ISG Focus Paper is a result of their conversations.