Building World-Class Outsourcing Governance: Accepting, Managing and Surfing on Waves of Change

How hard can it be to build a world-class outsourcing governance organization? The components are all known by now: ISG has been providing strong and continuously improving operating model consulting for nearly a decade and in recent years has been providing governance as a managed service to our clients. But as all of our practitioners around the world would tell you, we learn something new every day. Perhaps our most significant learning is that introducing outsourced managed services into an organization creates fundamental organizational change that can take years to master.

This ISG white paper explores some of the changes an organization can expect when they contract third parties to perform services.