Business Process Transition: Managing a Successful Business Process Transition in a Multinational Organization

Selecting a service provider is just the start of the outsourcing journey. For many multinational or global organizations, ensuring a successful transition to the new service provider is a complex and difficult effort.

This ISG white paper draws from lessons learned across several global transitions covering multiple business processes, such as finance and accounting, order management and logistics distribution. The intent is to describe practices that worked well and helped avoid the pitfalls. Although this paper is focused on business process outsourcing (BPO), many of the lessons can readily be applied to information technology (IT) outsourcing as well.