Any outsourcing arrangement involves a range of complex issues related to personnel, management sponsorship, and strategic fit and alignment. A facilities management (FM) initiative, by its nature, must address a number of unique criteria related to these issues. For executives on both the client and provider side, a further challenge is prioritization to ensure that the right activities are receiving adequate management attention.
This ISG white paper examines key functions in facilities management outsourcing, describing specific considerations and challenges for each. The author makes a distinction between critical activities that deserve a high degree of management attention, and activities that may merit less consideration, thereby freeing up management to focus on what really matters.