In such environments, Project Management (PM) standards and discipline are often inadequate, inconsistent or non-existent. The result is a significant negative impact on operational performance as measured by cost efficiency, productivity and service quality. Moreover, PM challenges manifest themselves at both a micro level, in terms of individual projects, as well as a macro level, in terms of multiple interrelated projects in the context of a broader operational strategy.
Top-performing organizations increasingly recognize that effective program and project management is essential to today’s complex operational environments. This ISG white paper examines common issues around project management, and discusses steps that organizations can take to design and implement an effective Program/Project Management Office (PMO) to address these issues and ensure consistent oversight of critical operational projects.