ISG Provider Lens™ Study – Cloud Transformation/Operation Services & XaaS 2019 (Overview)

Region: Global, Pan America, USA, Germany, Switzerland, UK, Europe, Brazil and Australia/NZ.

The growth of cloud adoption by enterprises and the maturity of the cloud industry are creating wider impacts upon organizations and business models, requiring increased market adaptation and risks of obsolescence. Considering the widespread adoption in the as-a-Service area, enterprises must continuously evaluate cloud service and IT providers including on a global level.

ISG reports the continual strong demand for digital transformation is driving global contracts for cloud products and services including Infrastructure-as-a-service (IaaS) and Software-as-a-Service (SaaS). The ISG Index™, which tracks global commercial contracts, recorded annual contract value (ACV) of $12 billion in Q1 2018, and increase of 11 percent from the previous quarter. These global numbers include as-a-service and traditional sourcing by large enterprises. IaaS ACV was up globally 48 percent from the previous year and SaaS ACV recorded an 18 percent increase. The massive growth numbers in the as-a-Service area indicate the continual shift and momentum to digital technologies in order to lower costs, increase developer productivity, improve responsiveness to business requirements, improve service to end users, and ultimately drive innovation.

In this independent study, following the format of our internationally successful Provider Lens series, ISG sets out to deliver a comprehensive but defensible research program, with clear and extensive evaluation criteria, covering all major cloud providers of relevance within global, Pan America, USA, Germany, Switzerland, UK, Europe, Brazil and Australia/New Zealand.

For active participation or any questions please contact us: [email protected]


The research phase is between May and August 2018 during which survey, evaluation, analysis and validation will take place. Selected results will be presented to the media in October 2018.

We will roll out the survey on an online platform called Qualtrics. The invites will be sent with links to fill in the responses and submit.

Milestones Beginning
Launch April, 2018
Survey (questionnaire) May 7, 2018 - June 7, 2018
Sneak previews September 3, 2018
Content provisioning October 18, 2018 
Press release October 25, 2018