Named a Top Advisor by IAOP, ISG Earns Kudos for Innovation


ISG has a long history of helping our clients make smart sourcing decisions, but it is our commitment to continuous innovation that helps them stay ahead of today’s rapid business and technological changes—and stay ahead of their competition. Today, we are pleased to announce that ISG has once again been named to the IAOP 2016 World’s Best Outsourcing Advisors list, with highest recognition for size and growth, customer references and awards and certifications and special recognition for programs for innovation. Innovation is a key factor in helping enterprises move more rapidly in the face of continuous downward pressure on budgets and increasingly high demands for support.

Our commitment to innovation is reflected in the many new services we’ve created to help our clients achieve operational excellence and growth, including services that help them leverage the power of automation, cognitive computing and other digital technologies. It is in the methods we have created for managing complex, multi-supplier sourcing environments. It is in our research on how to price and decide which work to move to the cloud and how to improve the user experience of IT. And it is in our specialized and groundbreaking work for engineering services and higher education along with our other deep industry vertical expertise.

We are focused on continuous innovation because our clients need to outrun marketplace change and, at the same time, create change that leads to better outcomes and a more prosperous future. They need to know what their best bets are for investing in new operating models and transformational initiatives. They need to know which solutions will expand their services, increase their customer base or get their product to market faster.

Of course, there is no way to know what the future holds. And, I contend, trying to predict the future is a misguided effort in any case. Instead of predicting the future, business leaders need to make the future. They need to create new ways of doing business, lay down tracks in places that haven’t been explored before and combine disparate ideas for new results. They need to innovate.

This is why so many business leaders look to ISG. Especially in the age of digital disruption, enterprises need a trusted source for the latest advice and best information on emerging technologies. They need to know which service providers can deliver real innovation, automation and business value that differentiates them in a crowded marketplace. And, increasingly, they need to find ways to partner with their providers to share in the risk and reward of true, value-added innovation and improvement.

Our work is not to pretend there is a crystal ball but instead to help our clients leverage our deep expertise and leading research to imagine a future that is best for their enterprises. Every time we help an organization evaluate its service delivery or rethink its long-term strategy for cost reduction and growth, we know we are achieving that goal.

The 2016 Global Outsourcing 100 and The World’s Best Outsourcing Advisors lists appear in a special supplement to the June 2016 Fortune 500 issue of FORTUNE® magazine.

About the author

Todd Lavieri is responsible for ISG’s largest region, encompassing the United States, Canada and Latin America and representing more than half of the firm’s revenue. He also is responsible for the Pacific subregion, including Australia and New Zealand. He joined ISG in July 2014 with 24 years of experience in the global services industry. 

Previously, Todd was with IBM, where he served as general manager of IBM Global Consulting and more recently as general manager, Global Business Services, IBM Canada. Before joining IBM in 2010, Todd was president and CEO of Archstone Consulting, a strategy and operations advisory firm he founded in 2003 and sold to The Hackett Group in 2009. Earlier, he was a partner at Deloitte Consulting and a member of its Global Management Committee during a distinguished 13-year career with the firm. 

An expert on business transformation and growth strategies, he has personally advised Global 1000 clients across such sectors as manufacturing, retail, life sciences, healthcare, energy and consumer products. Todd is a graduate of Trinity College, Hartford, Connecticut, and holds an MBA from Duke University’s Fuqua School of Business.