The IT industry is trending away from doing digital in favor of being digital. Enterprises have seen the benefits of their early investments in their initial digital transformation initiatives and are now taking matters to the next level.
In this episode, Ken Presti interviews analyst Akhila Harinarayan about a variety of trends in this space as well as on the growing emphasis on environmental, social and governance (ESG) objectives. Customer experience factors heavily into this discussion.
View and purchase the full report here: https://research.isg-one.com/reportaction/Quadrant-DigitalBusiness-Enablement-ESG-US-2022
Ken Presti is a technology industry veteran specializing in the use of high-value market research to help consultants, agents, service providers and vendors to more effectively help their business customers understand and evaluate Information Technologies (IT) strategies in critical sectors such as networking, cloud, security, contact center, unified communications, and telecom. He specializes in combining empirical data with information acquired through industry contacts to fully illustrate technology trends, business model evolution, likely outcomes, and strategies for success.
Ken also has extensive prior experience in news-talk radio and has been featured on a variety of media outlets, including CBS Radio News and Reuters. He’s also been quoted in a variety of business publications, including Forbes.
Akhila Harinarayan is the lead author for ISG Provider Lens™ with a focus on Digital Business Transformation and SAP Services. She has more than 12 years of experience across research and consulting including provider strategy, enterprise strategy, industry roadmaps, point-of-view papers, service provider assessment across regions. She brings in her expertise on strategy and transformation, digital insights, thought leadership, benchmarking, market assessments and go-to-market strategies.
View reports by Akhila