The benefits of robotics process automation (RPA) aren’t centered solely around costs, as many of us might have expected. Some companies are finding significant improvement in accuracy and security as they configure software bots to record transactions, manipulate data and communicate between systems. Others are even surprised by the benefits they see – like what happens when they free up humans from tedious tasks so they can focus on more creative work. Indeed, what may start out as a strategy to simply reduce costs can turn into an opportunity to increase market share.
But these wide-ranging benefits are not automatic. They are most likely to show up in organizations that have adequately prepared. Taking full advantage of RPA requires first answering some important questions. What is your organization’s aptitude for change? Is it ready for organizational redesign? Where in certain business processes can automation make the biggest difference? How can IT put this new technology to its highest use?
I recently published an article Five Questions to Ask When Considering Robotic Process Automation in Information Management. Read the full article or contact me directly to discuss further.
Mark is an experienced consultant and former CIO with more than 30 years of experience in process automation, information technology, sourcing, supply chain management, transformation and acquisition integration. His consulting experience includes work for well known firms such as Coopers & Lybrand, Deloitte, and AlixPartners. His industry experience includes acquisition integration, supply chain and IT roles in the banking, manufacturing and distribution industries. He has held CIO positions for nationwide distribution, retail, media/publishing and textile firms. He holds an MBA from Emory University and BA from Cornell University.