Retention & Expansion


A hyper-competitive market and demanding clients can challenge even the best of relationships. Incumbency is no longer the advantage it once was. Retaining and expanding an account comes down to delivering innovation and business value.


Retention & Expansion Thought Leadership

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Business Issue
  • How do we increase our client's satisfaction with our services?
  • How can we avoid transition hiccups or disasters?
  • How do we find out the true health of our client relationship?
  • How can we improve the likelihood of a sole source renewal?
  • How can we expand our existing client relationships?
  • How do we consistently deliver new ideas, innovation and added value to our client?
ISG Solutions
  • ISG User Experience Index (UEi™) captures satisfaction with workplace technology experience overall and with the underlying workplace tools / services.
  • ISG Supplier Relationship Monitor (SRm™) captures 360-degree feedback from providers or carriers and their clients to identify the barriers and levers to developing a more valuable relationship. 
  • Transition and Transformation Assessments evaluate the approach, team practices and client interactions on an active deal and provide expert advice to help guide provider teams toward a stronger client relationship and better outcome.
  • ISG’s Renewal Defense Workshop helps providers design a retention management strategy that focuses on securing strategic account incumbency from the increasingly demanding competitive challenges in today’s sourcing market.
  • ISG’s Contract Assessment provides an objective, market-based view of your current outsourcing contract to determine how to improve opportunities, reduce renegotiation cycle time and promote a more sustainable relationship.

Contact us today to improve your pipeline and pursuit performance.

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