Robotic Process and Cognitive Automation


Automation-Summit-UK-2018 Benefits    Services    Why ISG?

11Robotic Process and Cognitive Automation technology is fundamentally reshaping the way businesses work. Automation is increasingly enabling automated 24/7/365 execution of business processes at a fraction of the cost of human equivalents, as well as the dramatic improvements in process execution and cost models.
We help clients navigate the myriad challenges, risks and opportunities from software selection to building their bot workforce to leverage the technology to transform and improve business outcomes.


Market Value Proposition

  • Provide unbiased recommendation on optimal tool(s)
  • Worldwide coverage, fully dedicated to RPA
  • “Polished practitioners” who take lessons learned to each new client to help avoid the pitfalls others have experienced on their RPA journey
  • Flat organization – practice leadership just 1 escalation step from delivery teams keeps us close to clients

Service Offerings Include

  • Assessments – Process and “Rapid”
  • Strategy – Automation, IT and COE (Center Of Excellence) / ROM (Robotic Operating Model)
  • Training – Hands on, Automation Life Cycle and COE Lead
  • Implementation – Building / Supporting Bots
  • Organizational Change Management
  • Help Desk / Production Support

160+ Dedicated RPA Consultants Globally

  • Accredited developers in leading RPA tools
  • Six Sigma Black Belts and Green Belts
  • Former CIOs, CFOs and COOs with deep RPA experience

IP and Best Practices

  • Methodology, tools, templates, best practices and standards honed over 100s of implementations to accelerate the process, mitigate risk and optimize ROI


Services What It Is
Enterprise Intelligent Automation Strategy Goals, objectives, plan, how to scale, and alignment with business, IT, digital/go to market and other enterprise strategies
Proof-of-Concept Use of RPA technology with client systems, apps and data
Assessment (1) Process Assessment and (2) Rapid Assessment
IT Planning/Strategy How to prepare for, install and support the RPA software
Installation RPA software installed and tested in all environments
COE/ROM Strategy How to stand up and sustain the RPA COE; operational best practices, processes and techniques
Hands On Training How to use the RPA software tool(s)
COE Lead Training 3+ years best practices to lead operational best practices, processes and techniques – 300+ page training manual
Automation Life Cycle Training How to build production-ready, hardened automated processes with the RPA software
Mentoring/Bot Build Training Coaching and Q&A to learn best practices for building automations
OCM How to plan for the organizational and operational changes from implementing automations
Bot Building Building production-ready, thoroughly tested, hardened automated processes – onshore and offshore
Accelerated Bot Building Build a bot, learn best & next practices from our experts all in a week at our state-of-the-art Digital Design Experience Center in Stamford, CT
Dedicated RPA Help Desk 24x7, global, dedicated multi-vendor RPA help desk
Production Support Monitor control room/operations, break/fix, repair, integrated with Help Desk

Why ISG?

As a leading global RPA service provider, ISG possesses deep talent, methodologies and intellectual property.

Real-World Insight: Our team is working in the “real world” with clients and their RPA initiatives all the time. We’re up to speed on vendors, products, do’s and don’ts, and what others are doing with RPA from the inside - which helps clients better understand solution options, strengths and weaknesses, and provides insight to make more informed decisions.

Deep, Practical Experience: We have real, practical experience working with clients to assess processes, recommend vendors, implement automations, establish Centers of Excellence and robotic operating models, deliver training and drive results.
Proprietary Assets And Market Intelligence: We have assembled a unique set of IP, including delivery techniques and automation libraries, built through years of client engagements, giving us unmatched insight into operational, financial and commercial RPA best practices.

Rich Approach:  Our comprehensive and actionable “automation life cycle” approach to driving RPA initiatives provide the framework, guidance and direction for clients to save time and money, and achieve their ROI.

Independence and objectivity: We are an independent, fact-based advisory firm with no conflicting financial or other interests. This enables us to maintain a trusted advisor relationship with clients through our unbiased focus and ability to align our interests with those of our clients.

Personalized Engagement Model: We are nimble and responsive, and provide trusted and sustained engagement with our clients that includes focus, persistence, drive, pro-active issues management and results.

ISG is Easy-to-do-Business With:  We have flexible business practices and a flat organization structure that make us easy to do business with and responsive.  Clients have generous access to ISG experts and decision-makers to gain the most from working with ISG.

Customer Satisfaction:  Over 85% of our business comes from current or previous clients, which is a testament to our focus on solutions which generate client satisfaction and confidence.