A large services company had experienced huge turn-over of key talent. It was struggling with employee disengagement, which manifested in its suffering culture and bottom line. It brought in ISG to perform culture and employee engagement optimization services.
ISG knew we needed to address the root of the company's problems with a total culture shift. We were asked to help the organization transform its culture and positively impact its employee engagement. ISG took a holistic approach that encompassed not only identifying the key drivers of the poor culture, but also a plan to remediate, improve and create a sustainable process to continued improvement. The ISG team:
Conducted a stakeholder analysis to determine what success looked like for their culture and how the company could measure it
Created a custom Employee Engagement Survey that would help the company gain data on how it was performing against its success metrics
Created a presentation of the results and prioritized actions of what should be done with a 12 to 18-month timeline
Pulled together a SWAT team to help execute the actions for the company and be accountable to continual updates to the steering committee
Created an educational program for all associates based on Powered By Happy, a trusted book on employee happiness at work
Implemented our Manager-in-a-Box tool kit to train managers and directors on how they can better engage their employees
Conducted monthly meetings with the SWAT team on how actions were being received and executed
Conducted pulse checks with the organization via surveys and user focus groups twice a year to see how we were trending against our goals
Performed a final survey to see improvement against the initial survey