ISG helps a major Australian federal agency navigate a multi-layered sourcing transition with deep support of its workforce through organizational change management (OCM).
A large Australian agency was embarking on a difficult transition, going to market with eight different provider contracts for its IT strategic sourcing (ITSS) program. The program spanned the entire IT infrastructure environment.
The client asked ISG to work with key stakeholders and leaders to understand and effectively manage the enormity of such a large-scale change that impacted all areas of the business.
While the agency understood the overall need for OCM, it needed assistance operationalizing and delivering OCM on a large, complex scale.
ISG led the design, development and delivery of the client’s sourcing program change strategy, which quickly demonstrated how critical OCM was in ensuring the success of the program and readying people for the changes.
An ISG team led multiple phases of the program, including sourcing, transition in, transition out, transformation project delivery and OCM. ISG introduced additional tools, templates and tactics to support change understanding. Examples include change profiles, stakeholder heatmaps, and team effectiveness surveys.
ISG worked within the agency’s OCM framework and applied an extra layer of OCM governance, assurance and thought leadership. The team’s OCM management, leadership and oversight were critical to ensure senior leadership engagement and buy-in and enable diverse stakeholders to work consistently and collectively toward common goals.