A U.S.-based manufacturer with offices in more than 20 countries receives cutting-edge training for its employees on new enterprise-level software (SAP) and the streamlined processes to go with that software.
Experts from ISG’s organizational change management (OCM) team were brought in to help guide employees through the imminent changes. They collected and summarized the results of the coming change impacts and created a network of more than 90 change champions and super users at the company to help bring their peers up to speed. Once the manufacturer’s executives saw the initial ISG work, they expanded the team’s engagement from a light standard training effort to a much larger, customized end-user training program.
ISG’s training representatives designed and built process- and role-education materials, including 26 courses containing more than 100 simulations. The team used SAP’s Enable Now rapid training-development tool and leveraged a team of industry veterans from ISG’s India office. They also delivered train-the-trainer courses based on the actual roles and scenarios that employees would have in the new systems.