UK Financial Services Company's Service Delivery Transformation

Written by Admin | Jul 11, 2023, 7:00:00 AM

A UK-based financial services firm benefited from ISG’s expertise in transforming its infrastructure and applications environment via a major sourcing program.

Opportunity

This large UK-based financial services organization wanted to develop the organization into a high-quality service operation with a view to acting as a business enabler.

This major transformation required a step change in service delivery models across both infrastructure and applications (application data maintenance (ADM)), including elements of automation and refreshed commercial constructs.

Imagining IT Differently

ISG conducted a comparison of current infrastructure and ADM services against the market to identify opportunities for improvement in relation to costs, commercial models and service delivery models.
We then developed a future-state vision, including request for proposal (RFP) documents to take advantage of emerging technologies and leverage the scale and expertise of service providers, the list of whom was developed using our unrivalled research database of provider capabilities.
We ran a series of sourcing transactions with a total contract value (TCV) of more than £500 million designed to match “service bundles” with the optimal providers.
The process used ISG’s intellectual property (IP), templates and accelerators to ensure an expedited process, run by a small team of sourcing experts.

Future Made Possible

Significant savings – ISG developed a cost model of the future state (service delivery model, commercial model and target operating model (TOM)) over a 5-year term, resulting in more than £200 million of savings.
Expedited process – ISG’s understanding of critical success factors, proven methodology and contractual templates enabled an accelerated process on budget.
Transformation delivered – By leveraging our unique understanding of the provider landscape, ISG was able to ensure that the financial services company secured market-leading solutions from a collaborative ecosystem of suppliers.
Best in class commercial terms – ISG is renowned in the industry for having developed outstanding contractual documents, ranging from general commercial terms to pricing units. Combined with our negotiation strategy, IP this ensured the financial services company secured best-in-class contracts.

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