ISG helped a major healthcare organization who did not have any formal vendor management processes set up a fully managed vendor management office using an as-a-service model.
A major healthcare company had entered into a large managed services contract for IT. After contracting, the major healthcare company was in need of a way to manage the relationship and the rest of its ecosystem. It previously had not established a vendor management organization.
ISG engaged the major healthcare organization to develop a strategy to manage the newly formed relationship and also took into account the rest of its ecosystem. ISG assessed its needs based on the organization, processes governance and tools that were needed to manage its relationships. ISG then developed a number of options for the company to consider to include a value proposition, business case and a recommendation to implement a mature vendor management office (VMO). ISG recommended and the company agreed to the proposed solution: a VMO as a Service engagement.
The company received the following benefits from the engagement; it: