ISG supported VKBIT, the IT infrastructure service provider of Versicherungskammer, with the migration of its IT infrastructure and related services to a new provider.
VKBit decided in mid-2020 to solicit new bids for its data center operations. The result was a complete migration. A new service provider took over the already outsourced services as part of a second-generation outsourcing and, in a first-generation outsourcing, additional services. The overall goal was to modernize the entire IT infrastructure and become better prepared for the cloud era. Most of the basic services (“commodities”) were to be migrated to the new provider while VKBit retained the topics and tasks Versicherungskammer, the group parent, sees as its competitive advantages.
The bid process took five months, leaving just eight for the complete transition. This was just one of the reasons VKBit placed great value on transparency as well as a comprehensive task list and timing for the complex, time-critical project.
VKBit called on the sourcing specialists at the Information Services Group (ISG) because of their years of experience as well their standardized toolkit – the ISG Scope Catalog – for these types of transition projects. ISG consultants used it to ensure that all important functions and aspects were included, sufficiently defined and realistically scheduled in the contract even before it was signed.
ISG also took on key roles in the project planning to bring its own transition and transformation experience into the VKBit team and provide additional support to project personnel. ISG primarily took over responsibility for the following tasks: Transition management, lead solution architecture, migration from data center to data center, creating the Project Management Office (PMO) and governance/ITIL processes