It’s hard to believe it’s been 20 years since the first pioneering HR business process outsourcing (BPO) deals. The last two decades have presented both challenges and successes, from the heyday of the mid-2000s with numerous large enterprise deals inked in rapid succession, to the lean years that followed, to the more recent emergence of HR software as a service (SaaS), which is radically re-shaping the way HR BPO providers deliver services.
Does the traditional value proposition that launched the industry two decades ago still hold up? And how are successful providers adapting given changing market dynamics?
Understanding how the market is evolving – and how service providers are adapting – can help HR and sourcing leaders forge stronger partnerships to better serve employees and meet broader organizational objectives. This ISG white paper HR Business Process Outsourcing: A Changing Value Proposition explores how HR BPO providers need to change to remain relevant in a competitive market and how enterprise buyers can take advantage of these changes.
About the author
Steven Resnick is a director in ISG’s HR Tech practice, drawing upon over 25 years’ experience in consulting, outsourcing and shared services to help clients evaluate and implement their HR technology and service delivery strategies. Prior to joining ISG, Steve spent more than 13 years in the HR BPO industry, including in several executive-level roles with a prominent HR BPO provider.