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New HR tech for a new joint venture

A global medical services client has a quick turnaround for a critical HR platform choice.


The human resources function is never more critical than during a merger. When our global clinical trial and lab services client formed a joint venture with 2,500 employees across a dozen countries, they had an aggressive timeline for finding a vendor to implement and administer a full technology platform for global HR, payroll and benefits.

Imagining IT Differently
Imagining IT Differently

ISG provided market trend data and request for proposal analysis support, including initial pricing and high-level contract discussions. Due to the fast turnaround, the project required additional expertise in global human resources outsourcing and human capital management software-as-a-service offerings. The client contracted with SAP SuccessFactors and implemented the modules themselves, expanding their shared services center to handle the administration.

Future Made Possible

  • New, global human resources outsourcing and human capital management platform
  • No increase in cost of service
  • Employee and manager self-service enabled