Case study - Utilities IT Reneg

Price benchmarking works for provider

An ISG analysis helped a service provider clarify options and pricing for the utility companies it serves.


A service provider for various utility companies in Switzerland was interested in setting up a new price model with market standard service depth for Systems Applications Products hosting and support.

Imagining IT Differently
Imagining IT Differently

ISG used a price benchmark approach to tailor the service layout and price units with a service catalog, making it easier to compare classic captive full-service layouts to non-captive market-service offerings. ISG designed a customized service layout and price model with the client, complete with target prices for new offerings.

Future Made Possible

  • The analysis validated target unit prices for the existing portfolio of services.
  • ISG documented service layouts through a service catalog description.
  • The process trimmed more than five percent from the total costs.
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