ISG Launches 2020 ISG Star of Excellence™ Awards
ISG announced the launch of our Third Annual Star of Excellence Awards™, a first-of-its-kind program that ranks providers on the quality of their services based on direct feedback from enterprise customers.
The ISG Star of Excellence Awards™ serve as an independent recognition for service excellence based on industry wide “Voice of the Customer” – for service providers who have consistently demonstrated highest standards of client service excellence. The award is based on feedback collected through an online survey, which is designed and administered by ISG.
Why is ISG running this program?
ISG is running this program for the benefit of the sourcing industry. We believe it is critically important to reward and recognize providers who are consistently delivering outstanding customer experiences. By making customer experience a key competitive differentiator, the Star of Excellence will encourage the broader industry to make this a key focus area.
As a leading technology research and advisory firm known for its unbiased, independent research and advice, ISG is uniquely positioned to lead the initiative. Our role in this program is to facilitate structured conversations about client service and establish high standards in measuring it.