Bots and Beyond Episode 4: To Chatbot or Not?
An interview with Richard Clarke of Paddy Power Betfair.
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Is Your Automation Journey on a Dangerous Path?
When thinking about your automation journey, it may seem like you are on the way to Oz via the yellow brick road.
Categories:
Consulting
Robotic Process Automation (RPA)
Bots and Beyond Episode 3: Distance is Futile – Remote Working for an Automation Center of Excellence
An interview with Gintautas Jonutis of Western Union.
Intelligent Automation: The Next Frontier in Source-to-Pay Automation
S2P Transformation is Inching its Way to the Top of the CFO Agenda
Categories:
Consulting
Robotic Process Automation (RPA)
Bots and Beyond Episode 2: When Business Continuity Planners Became Gods
An interview with Ashwin Gaidhani.
Bots and Beyond Episode 1: Citizen Developer, Hype or Hoax?
An interview with Kieran Gilmurray, automation expert.
Customer Engagement in the New Future
In some ways, the difference between great customer experience and bad customer experience is tiny. In other ways, it’s huge.
Categories:
Consulting
Robotic Process Automation (RPA)
When RPA is NOT the Solution
When a company is struggling to complete a process assessment, develop a new automation or increase the efficiencies of an automation, the question of becomes what if RPA is not the solution we need?
Categories:
Consulting
Robotic Process Automation (RPA)
ISG Imagine Your Future® Podcast – Episode 16: Digital Automation Enablement – the Key to RPA Success
Facilitating RPA adoption and accelerating the automation journey across the enterprise.
Discover, Improve, Remove: The Trifecta for Your Contact Center
Configuring best-of-breed intelligent automation to do what it does best in the contact center can provide ROI in weeks and months – not years.
Categories:
Consulting
Robotic Process Automation (RPA)
Automating @ Scale
Realizing the true promise of automation requires a wholistic and disciplined approach that empowers teams to embrace automation and even become automation evangelists.
Categories:
Consulting
Robotic Process Automation (RPA)
Comparing Automation Anywhere Tools: The Difference Six Months Can Make in an Emerging Market
In A2019, Automation Anywhere has rebuilt its software from the ground up to deliver a purely web-based intelligent automation experience with enterprise-grade privacy, security, governance, compliance and control.
Categories:
Consulting
Robotic Process Automation (RPA)
Microsoft Acquires Softomotive: A Ripple or a Tidal Wave?
Microsoft acquires robotic process automation (RPA) vendor Softomotive, and – without doubt – shakes up the RPA market forever.
Categories:
Consulting
Robotic Process Automation (RPA)
Intelligent Automation
Are you discussing to start using Artificial Intelligence or Intelligent Automation, but have no clue where to start?
Categories:
Consulting
Robotic Process Automation (RPA)
Why Is My Automation Program Failing?
The truth is that the large majority of automation projects have not delivered the expected return on investment, whether that return is defined in financial or non-financial terms.
Categories:
Banking & Financial Services
Consulting
Financial Services
Robotic Process Automation (RPA)
The Promise of Automation in a Time of Crisis
Some enterprises are looking to automation as a way to address needs across the enterprise, from infrastructure to customer experience.
Categories:
Consulting
Robotic Process Automation (RPA)
The Ethics of AI: With Potential Comes Responsibility
There are two schools of thought on the impact of artificial intelligence (AI). The first is pessimistic, the second is optimistic.
Categories:
Consulting
Robotic Process Automation (RPA)
Now Is the Time: Upgrade to Automation Anywhere v11 Today
The Automation Anywhere Enterprise (AAE) platform is a critical tool many organizations use to support their automation programs and overall effectiveness.
Categories:
Consulting
Robotic Process Automation (RPA)
ISG Imagine Your Future® Podcast Episode 8: Expert Views from Automation’s Front Lines
Four thought-leaders share their perspectives on the future of automation.
Categories:
Podcasts
Robotic Process Automation (RPA)
ISG Imagine Your Future® Podcast Episode 5: Service Orchestration – What is it and Why is it Important?
Using service orchestration to enhance productivity and customer experience.
Categories:
Podcasts
Robotic Process Automation (RPA)