Robotic Process Automation (RPA) Articles

latest from isg

Customer Engagement in the New Future

By Wayne Butterfield

In some ways, the difference between great customer experience and bad customer experience is tiny. In other ways, it’s huge.

Categories: Consulting Robotic Process Automation (RPA)

When RPA is NOT the Solution

By Heather Scott

When a company is struggling to complete a process assessment, develop a new automation or increase the efficiencies of an automation, the question of becomes what if RPA is not the solution we need?

Categories: Consulting Robotic Process Automation (RPA)

ISG Imagine Your Future® Podcast – Episode 16: Digital Automation Enablement – the Key to RPA Success

By Barry Matthews Chip Wagner John Mone

Facilitating RPA adoption and accelerating the automation journey across the enterprise.

Categories: Consulting Podcasts Robotic Process Automation (RPA)

Discover, Improve, Remove: The Trifecta for Your Contact Center

By Wayne Butterfield

Configuring best-of-breed intelligent automation to do what it does best in the contact center can provide ROI in weeks and months – not years.

Categories: Consulting Robotic Process Automation (RPA)

Automating @ Scale

By Chip Wagner

Realizing the true promise of automation requires a wholistic and disciplined approach that empowers teams to embrace automation and even become automation evangelists.

Categories: Consulting Robotic Process Automation (RPA)

Comparing Automation Anywhere Tools: The Difference Six Months Can Make in an Emerging Market

By Dr. Linda Delbridge

In A2019, Automation Anywhere has rebuilt its software from the ground up to deliver a purely web-based intelligent automation experience with enterprise-grade privacy, security, governance, compliance and control.

Categories: Consulting Robotic Process Automation (RPA)

Microsoft Acquires Softomotive: A Ripple or a Tidal Wave?

By Andreas Lueth William Harris

Microsoft acquires robotic process automation (RPA) vendor Softomotive, and – without doubt – shakes up the RPA market forever.

Categories: Consulting Robotic Process Automation (RPA)

Intelligent Automation

By Daniel Oostdam

Are you discussing to start using Artificial Intelligence or Intelligent Automation, but have no clue where to start?

Categories: Consulting Robotic Process Automation (RPA)

Why Is My Automation Program Failing?

By Owen Wheatley

The truth is that the large majority of automation projects have not delivered the expected return on investment, whether that return is defined in financial or non-financial terms.

Categories: Banking & Financial Services Consulting Financial Services Robotic Process Automation (RPA)

The Promise of Automation in a Time of Crisis

By Wayne Butterfield

Some enterprises are looking to automation as a way to address needs across the enterprise, from infrastructure to customer experience.

Categories: Consulting Robotic Process Automation (RPA)

The Ethics of AI: With Potential Comes Responsibility

By Dr. Linda Delbridge

There are two schools of thought on the impact of artificial intelligence (AI). The first is pessimistic, the second is optimistic.

Categories: Consulting Robotic Process Automation (RPA)

Now Is the Time: Upgrade to Automation Anywhere v11 Today

By Tracy Lipasek

The Automation Anywhere Enterprise (AAE) platform is a critical tool many organizations use to support their automation programs and overall effectiveness.

Categories: Consulting Robotic Process Automation (RPA)

ISG Imagine Your Future® Podcast Episode 8: Expert Views from Automation’s Front Lines

By Barry Matthews

Four thought-leaders share their perspectives on the future of automation.

Categories: Podcasts Robotic Process Automation (RPA)

ISG Imagine Your Future® Podcast Episode 5: Service Orchestration – What is it and Why is it Important?

By Barry Matthews

Using service orchestration to enhance productivity and customer experience.

Categories: Podcasts Robotic Process Automation (RPA)

“Automation First” Increases Cash Flow

One principle most business leaders have learned to embrace is the principle of proving a positive net present value (NPV) or a strong internal rate of return (IRR) for capital investment decisions and projects.

Categories: Consulting Robotic Process Automation (RPA)

Dewey Defeats Truman: RPA is Dead

Recent headlines proclaiming “RPA is dead” should remind us of that famously incorrect headline we learned about in grade school, "Dewey Defeats Truman.”

Categories: Consulting Robotic Process Automation (RPA)