latest from isg
Change is hard and constant, especially if you work in customer service. It’s no wonder the future of the contact center is a moving target.
Among the industries that stand to benefit the most from RPA are freight-forwarding and logistics companies that perform the highly complex day-to-day operations of moving shipments domestically and internationally using different modes of transportation.
An interview with Robb Wilson, Founder, Lead Designer and Chief Technologist at OneReach.ai.
When automating business processes, it is easy to shorten design time and jump right into development when your initiative is built around a single tool or a small set of tools.
An interview with Josephine Hus, Investment Professional at Permira.
In the wake of the COVID-19 pandemic, the retail market has witnessed a 28 percent surge in e-commerce activities.