Bots and Beyond Episode 14: Think Broader than Words: The Power of Conversational AI

In this week’s episode host Wayne Butterfield speaks to Robb Wilson, Founder, Lead Designer and Chief Technologist at, about the hot topic of Conversational AI. Find out how AI technology is bridging the gap between human and computer interactions to deliver seamless customer experience.


About the author

Wayne is an automation pioneer, initially starting out as an early adopter of RPA in 2010, creating one of the first Enterprise scale RPA operations. His early setbacks at Telefonica UK, led to many of the best practices now instilled across RPA centres of excellence around the globe. Customer centric at heart, Wayne also specialises in Customer Service Transformation, and has been helping brands in becoming more Digitally focused for their customers. Wayne is an expert in Online Chat, Social Media and Online Communities, meaning he is perfectly placed to help take advantage of Chat Bots & Virtual Assistants. More recently Wayne has concentrate on Cognitive & AI automation, where he leads the European AI Automation practice, helping brands take advantage of this new wave of automation capability.