ISG Blockchain XChange™

blockchain_Xchange_GIFYour single source of information about the business of blockchain

Tap into the market’s only database and collaboration platform designed especially to support enterprise adoption of blockchain programs and technical solutions.

Blockchain solutions cut across industries and government functions to solve complex problems related to security, traceability and efficiency. But these solutions require a new way of working. Private and public sector organizations that traditionally have not worked together now must figure out how to collaborate. To facilitate this new form of “coopetition,” new consortia are forming around the world to explore the possibilities of blockchain technology. The number and focus of these consortia is changing rapidly. To make sound decisions, you need the latest information.

ISG Blockchain XChange™ is a one-stop shop for:

  • Data on more than 50 blockchain consortia
  • Visibility into blockchain service providers
  • Up-to-date library of industry-specific blockchain solutions and use cases
  • Market insight into developing client blockchain consortia

The rigorous ISG Provider Lens™ research process guarantees the platform is always up to date, so users have access to the latest developments in the blockchain market, including information about service providers that are currently developing and delivering blockchain projects.



Blockchain-XChange-Use-Case-UtilitiesBlockchain solutions for enterprise-level business problems

Access the largest blockchain use-case library in the market. Search by industry to find the latest trends and live use cases being implemented across industries. Discover the real impact of blockchain in industries. Then tap the power of ISG Blockchain Now™ to develop a comprehensive strategy around industry proven use cases.


Learn how blockchain can solve your business challenges.

ISG Blockchain Now™ guides enterprises along the blockchain journey – whether you’re just beginning or already up and running. We understand the technology, and, more importantly, we understand how the technology can drive value for your enterprise. You need to solve actual business problems, and you need actionable business cases that prove blockchain can provide real returns.


Contact us to learn more.


The Blockchain Effect: How Will the Distributed Ledger Change the Customer Experience?

As we march toward an increasingly digital economy, meeting the growing demand for an improved customer experience and heightened trust are essential to achieving market success. A consumer’s “best last” experience becomes the benchmark for every experience going forward, regardless of the channel or the products or services they are consuming. Banking institutions are creating “digital banks” to attract and retain a millennial client base who are redefining customer experience. If we can order goods by simply speaking into an Amazon Echo and expect those goods to arrive the next day, we can’t possibly be expected to go into a store, stand in a checkout line, pay manually and self-deliver the goods back home.

Creating a memorable customer experience is not just about grabbing market share, it also is about generating incremental revenue. According to Harvard Business Review, “Customers who had the best past experiences [with your organization] spend 140 percent more than those who had the poorest past experience.” This not only points to the need for a positive customer experience but also to the need for trust.

Unfortunately, trust between consumers and the enterprises they patronize has been eroding over the past few years. The recent revelation that Facebook sold data from 87 million users to Cambridge Analytica is just one example.

Consumer trust of enterprises is built on two implicit beliefs: 1) the transaction, which goes beyond an exchange of goods and services to virtually any exchange between two parties including monitoring, delivery, etc., must go through as designed and agreed upon; and 2) data must be secure. According to the Harris Reputational Quotient (RQ), a data breach is one of the top four risks to a company’s reputation.

So how do today’s enterprises improve customer experience and trust? Could blockchain prove to be a “trust machine,” as some say? Because transactions that are recorded on a blockchain do not involve an intermediary, the customer owns his or her own data, and the odds of a security or data breach are very, very small. As CEO of IBM Ginni Remetty famously said, “What the internet did for communications, blockchain will do for trusted transactions.”

This ISG white paper The Blockchain Effect: How Will the Distributed Ledger Change the Customer Experience? explores the potential of blockchain for CX leaders today.

About the author

Mr. Furlong is a Partner at ISG and has over 25 years of experience in assisting companies transform their general and administrative functions including finance and accounting, human resources, and procurement. He has expertise in formulating strategies and designing alternative service delivery models (Global Business Services, shared services and outsourcing), transforming processes, driving organizational change, and implementing emerging technologies such as advanced analytics, mobile solutions, cognitive computing and cloud based solutions.  Mr. Furlong leads ISG’s Business Advisory Services practice and serves on the Americas Leadership team.

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