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Last-minute look finds savings for BFSI firm

Even late in the contract negotiating process, ISG led a building society to a better rate card.


A building society had begun negotiating with two Tier 1 IT service providers. Despite the advanced stage of the talks, the client engaged ISG to make sure the day rates and contractual terms were on par with what was available on the open market.

Imagining IT Differently
Imagining IT Differently

ISG conducted a rapid assessment of the rates offered by the client’s service providers, reviewing more than 140 rates, mapped against the Skills Framework for the Information Age (SFIA) database of IT roles and priced accordingly. ISG also performed a high-level Master Services Agreement review to identify clauses that required improvement in the final round of negotiations. This resulted in a strong Best and Final Rate Card.

Future Made Possible

  • The rapid assessment was completed in just three weeks.
  • The solution identified savings of more than 20 percent over three years.
  • The ROI was 92 times the initial investment.
  • The wording strengthened the commercial terms and minimized future risk.