ISG delivered a combined HR technology and payroll–time and attendance strategy to take the organization into the future.
A $40 billion global metals and mining multinational corporation has a global footprint with 41,000 employees in more than 40 countries. The company had a very complex HR technology environment with disparate HR, payroll, and time and attendance (T&A) systems and processes at various stages of maturity across multiple business units around the world.
The company requested ISG’s assistance to design and deliver a strategic, customer-centric roadmap for HR, payroll, and T&A technology service delivery, including business case development. Key objectives included rationalization of technology, adoption of self-service and other automation and ability to handle market-specific requirements.
Imagining IT Differently
ISG analyzed the company’s current HR tech environment, reviewed over 70 documents and interviewed approximately 30 people. We also conducted multiple face-to-face workshops and meetings to gain a deep understanding of the company’s environment. ISG then used this information to develop a strategy to help the company anticipate and overcome challenges in moving to a more modern and standardized future state target operating model by leveraging the ISG global network of human capital management (HCM) expertise.
ISG also developed a comprehensive business case using ISG’s proprietary market data and knowledge. This detailed the business case costs and benefits to obtain funding approvals.
Future Made Possible
The company gained substantial strategy documentation, which its stakeholders could take to their executives for approval of a global HR tech, payroll and T&A transformation program.
The company received reviews of its current systems, processes and resourcing and identified overall productivity and system/ resource savings of 40 percent across seven years with a break-even in two years.
If the project is fully realized, the company will move to a modern, integrated solution that provides benefits in workflow, data management, analytics, user experience, automation and a future-proofed solution with strong savings.