latest from isg

Enterprise to Home Office - Call Center Conversion in 48 Hours

By Chris Gruenewald

Enterprises and governments around the world have no choice today but to require employees and contractors to work from home – and, where it is possible and makes sense, to shift work to employees in less-affected regions.

Categories: Consulting Network Advisory Services

T-Mobile-Sprint Merger Creates Revitalized Competition in Enterprise Mobile Services Market

By Dave Muller

ISG sees the combination of T-Mobile and Sprint as a healthy change for the industry – creating a stable, relevant competitor to Verizon and AT&T in the 5G race.

Categories: Consulting Network Advisory Services

ISG Smartalks™ Podcast Episode 6: 5G and Network Sourcing

By Barry Matthews Phil Hugus Jon Harrod

What will next-generation networks mean for network providers and their customers?

Categories: Network Advisory Services

5G or WiFi. Is That the Question?

With so many options for connectivity and still more technologies and solutions emerging, companies must exercise caution, remain flexible and consider what fits their specific use cases as they are developing their IoT strategy.

Categories: Consulting Network Advisory Services

Before Making the Leap to Cloud Storage, Consider These Factors

The idea of cheap online storage with no upload fees is enticing, especially when you are comparing it to maintaining underutilized hardware in your own data center.

Categories: Consulting Network Advisory Services

Wi-Fi is Dying: Long Live Wireless Networking

The emergence of 5G wireless networking technology has created widespread speculation about the future of Wi-Fi.

Categories: Consulting Network Advisory Services

The Business Case for Transformation to Ethernet

By David Lessin Margot Wall

Across the globe, time-division multiplexing (TDM) services are sunsetting, forcing customers to examine the business case for an Ethernet transformation.

Categories: Consulting Network Advisory Services

Network Transformation: The Elephant in the Office

By Phil Hugus

Companies can't overlook the critical role of the network in adopting new tech like AI and IoT.

Categories: Consulting Network Advisory Services

Can Blockchain Improve Network Management?

Though IT configuration management resists standardization, lifecycle improvements and automation, it is a process all businesses must do well.

Categories: Blockchain Consulting Network Advisory Services

Is Your Network a Funding Source for Digital Transformation?

By Dave Muller

While many enterprises are officially making “digital transformation” a top priority in 2018, the funding for these initiatives often remains an open question.

Categories: Consulting Network Advisory Services Renegotiations

Avoiding Potholes on Road to Network Transformation

A smooth journey requires extensive preparation and planning and flawless execution, as well as ongoing communication.

Categories: Consulting Network Advisory Services

Outsourcing value analysis

Categories: Consulting Network Advisory Services

Hotel chain integrates call center technology to streamline customer experience

Categories: Consulting Network Advisory Services

Automotive Manufacturer and Distributor Gets a Tune Up

Categories: Automotive Consulting Industries Network Advisory Services

5G Is Here and Will Indelibly Change the Business Landscape

5G wireless network rollouts are happening this year. AT&T, Sprint and Verizon have announced limited deployments across the U.S., including in California, Georgia, Texas and Washington, DC.

Categories: Consulting Network Advisory Services

SAP Licensing Molds to Digital Business

By Bill Huber

It will be important for each organization that uses SAP to embark on a careful strategy review – including discovery, scenario modeling, financial analysis and risk/reward decisioning – before determining its licensing path.

Categories: Consulting Network Advisory Services Software Advisory Services

Bye-Bye “Classic” Windows PC

By Louis Pellegrino

The backbone of the Microsoft machine, PC-based Windows, is entering the twilight of its existence.

Categories: Consulting Network Advisory Services Software Advisory Services

Does Your Software Buy/Sell Model Feel Like a Tenant/Landlord Relationship?

By Louis Pellegrino

You must have noticed that most, if not all, of your enterprise software suppliers have moved aggressively away from traditional software licensing models to hosted, service-based subscriptions.

Categories: Consulting Network Advisory Services Software Advisory Services

What’s Next for Telephony and Unified Communications?

As the convergence of multi-channel, text, data, cloud and more recent technology solutions and IT priorities have evolved, telephony has been commoditized, deemphasized and often neglected.

Categories: Consulting Network Advisory Services

Cost-Out Initiatives: the “Running Game” of Network Transformation

Many successful football teams rely on a combination of a pound-and-ground running game complemented by timely passes. This approach consistently produces wins, but it requires strategic commitment and tactical patience.

Categories: Consulting Network Advisory Services