Andrea provides transformative solutions to the cross-functional challenges executives increasingly face as they attempt to define the right service delivery and operating models for their organization. Andrea advises clients on all aspects of their complex, multi-sourcing operating models, including organization, governance, process and capability elements of the operating model. She is an expert in assessing current operations and transforming and maintaining target operating models. Enterprises that have worked with Andrea have benefited from her long-term consulting and sourcing advisory expertise spanning the whole lifecycle of sourcing in the areas of IT and business process services. She is known for her extensive project and change management capability even in the face of complex and international project environments.
Operating Model Design and Implementation
Many organizations take disparate paths to global delivery, and often end up with a confusing tangle of delivery models. Operating models of the future incorporate multiple service providers, cloud solutions, and global delivery, but do so in a way that is well-managed and integrated into a broader plan. The ISG Operating Model Design and Implementation framework helps companies create a set of integrated building blocks that optimize value, services, processes, organization, governance, technology and people so it can better achieve its goals. The methodology captures a supply chain view of the delivery of services, with a focus on business value.
Watch ISG’s Barry Matthews discuss next-gen sourcing.