Operating Model Design and Implementation

Many organizations take disparate paths to global delivery, and often end up with a confusing tangle of delivery models. Operating models of the future incorporate multiple service providers, cloud solutions, and global delivery, but do so in a way that is well-managed and integrated into a broader plan. The ISG Operating Model Design and Implementation framework helps companies create a set of integrated building blocks that optimize value, services, processes, organization, governance, technology and people so it can better achieve its goals. The methodology captures a supply chain view of the delivery of services, with a focus on business value.

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