Jon specialises in the IT and data network/telecommunications sectors with over 25 years delivery, programme and transformation management experience. Jon’s business management experience includes leading the definition, design deployment and delivery of global data network services; analysis of complex sourcing service contracts; product and portfolio management. Jon has a strong background in managing technical support, network communication infrastructures, business systems and data centre operations, with a proven ability to plan and lead successful business system and network infrastructure design, implementation and migrations at client, national and global levels.
Benchmarking is a powerful analytical engine that drives incremental improvement in operational efficiency, as well as transformational change in service delivery. Cost, quality and productivity and benchmarking services from ISG leverage proven methodology and industry-leading data to quantify performance gaps, identify root causes for service and cost gaps and define actionable improvement opportunities. Quantitative modeling and forecasting capabilities — along with statistical analysis — help clients assess the risks and benefits of alternative scenarios and chart the optimal path forward.