Becky advises global enterprises on strategy, operating models, sourcing, leadership, change management, governance and technology services and digital initiatives, including fintech, cloud and automation. She has expertise in evaluating, negotiating and implementing IT and BPO agreements for Finance and Accounting (F&A), Human Capital Management, Customer Experience and Contact Center, as well as other domains across industries. Her strong problem-solving skills help her build and maintain relationships that deliver mutual value for all parties, resulting in customer satisfaction and optimized operations. Becky is ITIL Foundation-certified and a member of Women in Technology International.
A hallmark of many successful enterprises is their flexibility to adapt to today’s dynamic business environment. ISG’s performance management framework supports a comprehensive review of organization, operations, management and customer performance. We help organizations assess their overall health, so that required improvements can be articulated, evaluated and subsequently tracked and measured for progress.